Store Policy

 

 

Our return policy varies depending on the type of item purchased.

 

For pre-made/non-personalized items, returns or exchanges must be made within 7 days of receiving the merchandise, and the item(s) must be unused and undamaged. The buyer is responsible for return shipping costs, and once we receive the item(s) back, we will process a refund less the original shipping cost. 

 

For personalized/custom items, all orders are final sale due to the custom nature of the products. Once production is in progress, orders cannot be changed or canceled, and any changes or cancellations will incur a fee. Custom items are also non-refundable, but if there are any discrepancies with your order, please contact us immediately. 

 

All sale items are final sale, and multiple promo codes cannot be combined or added to sale items. 

Please note that there is a one-week production time on EVERY CUSTOM order from the time payment has been received.  

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Late delivery items: In the unfortunate event of a late delivery due to transit delays or weather-related issues, we cannot be held responsible on behalf of the carrier. Please note that custom orders are final sale and cannot be returned or refunded.

 

Please ensure that the address entered at checkout or on PayPal matches your shipping address, as we will ship to the provided address. Any additional charges due to insufficient address or return shipments will be billed to the buyer.

 

Defective Items: If you receive a defective item, please contact us with your order number and a photo of the defect. We will assist you with replacement options. For both defective and damaged items, replacements will be processed with our standard production time. If you require expedited production and/or shipping, an additional fee will apply. If rush was already purchased on the original order, we will prioritize processing your order as quickly as possible. Please provide the need-by date in your email as well. We will do our best to accommodate your needs. 

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LOST ORDERS: Unfortunately, we cannot refund or replace orders lost in the mail. However, in order to protect your purchase, we do offer a full tracking number with each order.  Tracking numbers will be provided to you at the moment shipping takes place. 

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We take pride in providing top-notch customer service. Our goal is to exceed your expectations and ensure your satisfaction with every interaction. If you have any questions or concerns about our products or services, please don't hesitate to reach out to us. We're always here to help and are committed to resolving any issues you may have. We are dedicated to making your experience with us as seamless and enjoyable as possible. We're happy to serve you in any way we can.